"Thanks for always saying 'Hi' and asking 'How You Doin'?' - Earl Stephen from Everett
Comcast Arena at Everett, Washington‘s premier sports and entertainment venue, follows a customer service philosophy; “How You Doin’?”
The approach begins with a simple question, “How You Doin’?”, but it’s more than that:
- It’s going above and beyond, treating customers the way they want to be treated
- It’s all about giving customers the ultimate sports and entertainment experience
- It’s also a way of measuring how the Comcast Arena at Everett is performing
Every customer is a “Most Valuable Player!” We will do whatever it takes to make guests have the best possible experience each and every time they come to the Comcast Arena at Everett.
Comcast Arena at Everett's customer service philosophy encourages all of its employees to:
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- Ask each and every customer “How You Doin’?”
- Engage in conversation with customers
- Assist customers in their needs
- Make customers experience more enjoyable
How You Doin’? Top Ten Principles:
- Customers First
- Golden Rule
- Listen
- Think “YES”
- Be Professional
- Positive Attitude
- “24-Hour” Rule
- Everybody Sells
- Enthusiasm
- Do It Now
Check List:
- Was the Patron Greeted?
- Was the Patron Appreciated?
- Will the Patron Return?
Employee Rewards
Employees who excel in customer service will receive rewards and recognition for their special efforts. Rewards will include gift certificates, team members highlighted on marquee/videoboard, and other great opportunities.
Patron Rewards
Patrons are also encouraged to participate by nominating employees who exemplify the “How You Doin’?” philosophy. Patrons can nominate an employee for recognition by visiting the Guest Services Booth. Patrons who participate in the recognition process will also be rewarded with drawings for prizes.
The “How You Doin’?” program will allow us to continuously find out how our customers are doin’ - and how the Comcast Arena at Everett is doin’!