Arena Policies
Important information for a safe and enjoyable visit
Security & Safety
Bag Policy
All bags are subject to inspection upon entry. We recommend arriving early to allow time for security screening. Large bags, backpacks, and coolers are not permitted inside the arena.
- • Bags larger than 14"x14"x6" are prohibited
- • All bags will be searched at entry points
- • Clear bags are encouraged for faster entry
- • Medical bags are permitted with proper identification
Metal Detectors
For the safety of all guests, metal detectors are in use at all arena entrances. Please remove metal items from pockets before screening to expedite the process.
Prohibited Items
Not Allowed
- ✗Weapons of any kind
- ✗Outside food and beverages
- ✗Alcohol (except purchased on premises)
- ✗Illegal substances
- ✗Professional cameras and recording equipment
- ✗Large bags or backpacks
- ✗Noisemakers (air horns, cowbells)
- ✗Signs or banners without approval
- ✗Laser pointers
- ✗Animals (except service animals)
Allowed Items
- ✓Small purses and wallets
- ✓Diaper bags (subject to search)
- ✓Medical devices and medications
- ✓Service animals
- ✓Small blankets
- ✓Cell phones and personal cameras
- ✓Binoculars
- ✓Empty water bottles
Guest Code of Conduct
We want everyone to enjoy their experience at Comcast Arena at Everett. Please help us maintain a family-friendly environment by following these guidelines:
Expected Behavior
- • Respect other guests and staff
- • Use appropriate language
- • Stay in designated areas
- • Follow all posted signs
- • Report suspicious activity
Prohibited Behavior
- • Disruptive or offensive conduct
- • Throwing objects onto the ice or court
- • Interfering with game play
- • Smoking or vaping anywhere in the building
- • Bringing in outside alcohol
Ticket Policies
Refunds & Exchanges
All ticket sales are final. Refunds are only available if an event is cancelled. Exchanges may be available for select events at the discretion of management.
Lost or Stolen Tickets
The arena is not responsible for lost, stolen, or damaged tickets. Mobile tickets are recommended for security and convenience.
Age Restrictions
Children under 2 years old do not require a ticket if sitting on an adult's lap. Children 2 and older require their own ticket and seat.
Emergency Information
In Case of Emergency
- • Remain calm and follow staff instructions
- • Familiarize yourself with nearby exits
- • Report emergencies to the nearest staff member
- • Do not use elevators during evacuations
- • Meet at designated assembly areas
Emergency Contact: Call 911 or notify arena security immediately
Questions About Our Policies?
If you have questions about our policies or need special accommodations, please contact us.
425-322-2600
info@comcastarenaeverett.com